Privacy Policy
Privacy Policy for Insurance Express Services Inc.
Effective Date: January 1, 2025
1. Introduction Welcome to Insurance Express Services Inc. ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.insuranceexpressus.com ("Website"), and when you opt-in for SMS communications.
By using our Website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect We collect the following types of information:
Personal Information: Name, phone number, email address, and any other information you voluntarily provide.
Automated Information: IP address, browser type, operating system, and pages visited.
SMS Consent Information: When you opt-in to receive SMS communications from us.
3. How We Use Your Information We use your information for the following purposes:
To provide and improve our services.
To communicate with you regarding your inquiries, policies, and service requests.
To send SMS messages for appointment reminders, follow-ups, and other transactional purposes.
To comply with legal obligations and protect against fraud or security threats.
4. SMS Communications Policy
4.1 Opt-In Consent By checking the opt-in box on our website, you consent to receive SMS messages from Insurance Express US for purposes including, but not limited to, conversational updates, appointment reminders, follow-up on cases, and order confirmations. You may reply STOP at any time to opt out. For assistance, reply HELP. Message and data rates may apply. Message frequency may vary.
4.2 Types of SMS Communications If you have consented to receive text messages, you may receive messages related to:
Appointment reminders
Meetings and follow-up on cases
Customer service communications
For example: "Hello, thank you for contacting Insurance Express US. How can we help you? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our www.insuranceexpressus.com/privacy-policy and www.insuranceexpressus.com/termsandconditions ."
4.3 Message Frequency Our SMS message frequency will range from 50 to 1,000 text messages daily across all users, depending on the nature of our services and customer interactions.
4.4 Potential Fees for SMS Messaging Your mobile carrier may charge fees for SMS messages sent or received. These fees vary based on your carrier's pricing structure and whether messages are domestic or international.
4.5 Opt-In Methods Customers may opt-in for SMS messaging through:
Online intake forms
Verbal consent
Paper forms
The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
5. How We Protect Your Information We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Sharing of Information We do not share your SMS opt-in phone numbers with any third party or affiliate company for marketing purposes. However, we may share information with service providers who assist us in operating our business, provided they adhere to confidentiality agreements.
7. Your Rights and Choices
Opt-Out: You can opt out of SMS communications at any time by replying STOP.
Access & Correction: You may request access to or correction of your personal information by contacting us.
Do Not Track Signals: Our website does not respond to Do Not Track signals from browsers.
8. Changes to This Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Us If you have any questions regarding this Privacy Policy, please contact us at:
Insurance Express Services Inc
4200 Concours St #345, Ontario, CA 91764
Phone: 949-403-8499
Email: joal@insuranceexpressus.com